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Customer Deligh – Airports Authority of India’s Initiative

Feb 3rd, 2016 8:09 am | By | Category: LATEST NEWS


NEW DELHI, February 1, 2016 : In its pursuits of excellence AAI has been undertaking many steps to make its airports a lot more customer friendly and sanitized with world class hygiene standards. These initiatives have been launched to give a cleaner, sanitized and enriching experience to our external and internal customers at its airports and offices.

In continuation of this spirit a two day customized Housekeeping Training course “Customer delight” for housekeeping officials was designed and conducted at four major AAI run airports across India and Delhi based offices  covering 550 officials, with tremendous success. This course was designed and delivered by internal experts & resources focusing on optimum customer satisfaction.

Keeping in mind the profile of trainees, this training was imparted in simple and interactive manner with lots of audio visuals, role plays and practical exercises involving contemporary cleaning techniques through machines. Trainers created comfortable & learning friendly ambience to help participants to acquire knowledge, skills, right attitude, demonstrate right behavior to delight esteemed AAI customers.

This training course will be further be conducted at all the remaining AAI establishments across India with a mission to enhance AAI’s image as a world class service provider; where “Atithi Devo Bhava” is the prime factor.

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