(THE NEWSMAN OF INDIA.COM)
New Delhi, March 17, 2025 – Union Bank of India has achieved a remarkable feat in the EASE 6.0 Reforms Index by securing the #2 position across all four core themes: Customer Service, People & HR Operations, Analytics-driven Improvement, and Tech & Data Capability. This achievement highlights the bank’s continuous efforts to enhance operational efficiency, elevate customer experiences, and leverage technology for sustainable growth.

The EASE 6.0 Reforms Index, a key initiative by the Government of India under the *Enhanced Access & Service Excellence* program, evaluates public sector banks on their progress across multiple domains that drive modernization and improve service delivery. The themes assessed include digital transformation, customer satisfaction, human resource management, and data-driven performance enhancements.

Union Bank of India’s strong performance across all four themes showcases the bank’s holistic approach to banking reforms and its commitment to building a customer-centric, technology-driven organization.